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Q:My display is missing one of the primary colors or it is showing tint color (pink, green, blue). |
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A:1 Make sure that the signal cable is properly connected to the monitor and is securely inserted into the video card in the back of the computer.
2 Make sure that none of the pins on the signal cable are bent or broken. (It’s normal for some of the pins to be missing).
3 Make sure that your computer is turned on and working properly. Your monitor could be waiting for a signal from your computer.
4 Try turning on your computer and monitor in a different sequence.
5 If none of these suggestions help, please visit our website for RMA information. |
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Q:I have color spots on the corner of my screen. Is this normal? |
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A:No. You should have good color continuity across the entire screen area. Most likely, the color spots are caused by magnetic interference. The first thing to try is degaussing your monitor using your On Screen Display (OSD). NOTE: If your unit does not a manual degauss feature, simply turn it off for 10 minutes, then power it back on again.
If degaussing does not help, or if the spots come back after a little while, try rearranging the equipment near your monitor. Devices with magnetic properties (e.g. speakers and transformers) can affect the purity of your monitor. Visit our website for RMA information |
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Q:My display is missing one of the primary colors or it is showing tint color ink |
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A:Check the pin connector of your monitor video cable, verify that there are no damaged or bent pins, if everything looks fine; then this would indicate a failure inside the monitor. Note: It’s normal to have only 14 pins on connectors, pin number 9 will have no connections therefore it is naturally missing. |
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Q:Why does the display on my monitor appear to flicker, bounce or wave? |
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A:The primary cause of these problems are low refresh rate (<75Hz) or interference caused by other electrical device. To solve the refresh rate problem, use the maximum refresh rate indicated on the monitor documentation for the particular resolution you are using. And to solve the interference problem, move suspected devices as far away from the monitor as possible. Common interference sources are: fluorescent lamp, un-shielded speakers, Un-Interruptible Power Supply (UPS) & transformers like those used by scanners & some printers. |
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Q:Why is the display of my monitor fuzzy and it has ghosting & shadowing problem? |
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A:These problems are caused by using an extension video cable or switch box. You need to plug the monitor's video cable directly to the video card connector on the back of your computer to obtain the best picture quality from the monitor. Also make sure that all the pins of the monitor's video cable are in good condition. |
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